Business hours

≪Product sales 10:00-20:00

≪Restaurant ≫ From 11:00 to 21:30

Some stores may differ from the above business hours.

For more information, please contact each shop.

※Temporary closures, changes in business hours, and applicable periods are subject to change without notice. Thank you for your understanding.

West Building 1F

TEL： 052-264-8111 (Representative)

●Information in the Parco building
●Rental of strollers and wheelchairs (the number is limited)
●Sales of Parco gift certificates (West Building 1F only)
●Call in the store

※If you have any questions or concerns, please feel free to contact us.

●Rental of strollers
Please tell information on the 1st floor of the West Building. (The number is limited.)

●Baby rest room
We have a cot, Baby Resting Room (Nursing Room), water heater and beverage vending machine on the 7th floor of the West Building.

It is located on the B1F of the East Building (outside the entrance) and B1F of the West Building (inside the building).

There is a smoking area on the 7th floor of the West Building.

・West Building 1F · Seven Bank ATM handling time = 10:00-20:00

・West Building 7F, Aichi Bank ATM handling time = 10:00-20:00
・West Building 7F · AEON BANK ATM handling time = 10:00-21:30

※Partner Financial Institution Cards: Bank of Mitsubishi UFJ, Juroku Bank, Aichi Bank, Bank of Nagoya, Hyakugo Bank, etc.

※The date of use, time of use, and fee of affiliated financial institution cards vary. 

The following services are available for overseas customers.

●Tax exemption service

※The tax exemption procedure is different at the shop. For more information, please contact each shop.

●Currency exchange machine

SMART EXCHANGE (Currency exchange machine) is available on the first floor of the West Building.

●You can pay by Alipay and WeChat.
※Please note that some stores become the exclusion.

●You can pay by UnionPay card.
※Please note that some stores become the exclusion.

●Wheelchair rental
West Building 1F information

If you are using it, please feel free to contact us.

●Parking for wheelchair users
There are two dedicated spaces on the B2F of Parco Daiichi Parking Lot.

●Multipurpose Toilet / Universal Toilet

West Building 7 and 8F, South Building 2F

※Anyone can use it freely.

※The 2nd floor of the South Building corresponds to ostomates.

It is located on the first floor of the West Building.

Forgotten items are kept at Emergency Control Center.

AED (automated external defibrillator)
AED (Automated External Defibrillator) is installed at this facility.
In case of emergency, please contact your local staff.

Installation location: West Building 1F, West Building 7F, East Building B1F

<Because the voltage is low, charging time may take a long time. Thank you for your understanding＞

We have a "quick charger" for electric vehicles on the 2nd floor of the Parco Daiichi parking lot.

●Location: Parco First Parking Lot B2F
●Usage time: 9:15‐23:30

【Free use of “Rapid Charger” for electric vehicles】

 From March 17, 2023, the "quick charger" for electric vehicles installed on the 2nd floor of Parco Daiichi Parking Lot can be used free of charge.

※There is a prescribed parking fee.

Smartphone charging rental "ChargeSPOT" is installed.

West Building 1F: information 10:00-20:00 (charged)

West Building 1F: East Building side entrance 10:00-20:00 (charged)

Public wireless LAN connection service using Wi-Fi compatible devices can be used inside the building.

How to use Wi-Fi
Open the Wi-Fi setting screen on your smartphone, etc.
SSID : Please connect to "atPARCO".

After the "atPARCO" connection, after agreeing to the automatically displayed Terms of Service,
Tap "Connect to Internet" on the screen displayed next.

You can use the Internet for 60 minutes once x 3 times a day (up to 3 hours / day).

※There are some areas where it is difficult to connect. Thank you for your understanding.

In addition, Wi-Fi service that can be used inside the hotel

Japan Connected-free Wi-Fi (smartphone app)
You can use it by launching the app and tapping the connection to Wi-Fi.

Various gift certificates can be purchased at each of the following shops.

●Parco Gift Certificate
West Building 1F information TEL: 052-264-8111
Parco gift certificates can be used at Parco and Seiyu nationwide. (face value: 1,000 yen)

●TOWER RECORDS Gift Card
East Building 6F, TOWER RECORDS TEL: 052-264-8545

●Major gift certificates and gift cards that can be used at PARCO

[What is change]
Parco gift certificate / gift certificate issued by Seiyu / Jeff gourmet card (only for use in restaurants and cafes) / Gift certificate issued by Credit Saison / ams gift certificate issued by Credit Saison / Gift certificate common to department stores nationwide / Daimaru gift certificate / Daimaru gift certificate delivery slip / Daimaru shopping bond / Matsuzakaya gift certificate / Matsuzakaya gift certificate

※This is a gift certificate common to department stores nationwide. Gift certificates issued at Marusho, Matsubishi, Ueno Department Store, Oguroya, Omuta Matsuya, Marushin, Miyakonojo Daimaru, Suwa Marumitsu, Nakasan, Kokura Tamaya, Onuma, Nakaai, Plantin Ginza, Fujimaru and Ichibata Department Stores cannot be used.
※There is no sale of gift certificates common to department stores nationwide, Daimaru gift certificates and Matsuzakaya gift certificates.
※There are some shops and products that are not eligible. Please check at the store.

[Things that do not change]
Parco Card Coupon / JCB / VISA / VJA / UC / Mitsubishi UFJ Nikos (DC, MC, NICOS, UFJ) / American Express / Diners / JTB Nice Gift / Diners Royal Check

※There are some shops and products that are not eligible. Please check at the store.

※ The use of JTB Nice Shop has ended on August 31, 2022.

When accompanied, please use a cart or carry bag that does not show your pet's face.
However, you will not be able to enter the restaurant, cafe, baby rest room.
In addition, there are some stores that cannot be accompanied by food handling stores.

※Please refrain from accompanying the food and beverage floor on the 7th floor of the West Building.

※Guide dogs, service dogs, and hearing dogs can be accompanied by the facility.

●Instant ID photo booth East Building 1F
Color Instant ID photo booth is available for self-service.
※From 1,000 yen to 1,100 yen (tax included)

PARCO Points are points that can be redeemed at PARCO and ONLINE PARCO throughout Japan with PARCO Card or Pokepal payment and used at 1pt = 1 yen. The coins stored in the app "POCKET PARCO" can be exchanged for 100 coins = 1pt.
About PARCO Points

※PARCO Card: Card issued by JFR Card Co., Ltd.
※There are some shops and products that are not eligible for point grant or use. Click here for more information

We would like to inform you about the benefits of PARCO members.

When using the service, please present the Pokepal payment screen of the application "POCKET PARCO" or the PARCO Members My Page screen at the target facility as necessary.

※Please note that special offers are subject to change without notice.

※All services can be used only by the applicant who has registered the application.

※It may be necessary to operate the screen by employees. Thank you for your understanding.

① On the 10th and 30th of every month, "Cosmetics Day" is held!

Click here for details on “Cosme Day”

②【POCKET PARCO】 This month's summary coupon distribution!

Coupons that can be used at each target shop in Nagoya Parco are being distributed to PARCO’s official app “POCKET PARCO”!

For details, please refer to PARCO NEWS on the Nagoya PARCO website "Otokuna Summary Coupon is being distributed!"

③【POCKET PARCO】 Parking service coupon distribution to those who register for Pokepal payment

Check out the app before going out!

For those who have registered PARCO QR code payment “Pokepal Payment”, parking service coupons that can be used at “Parco No. 1 Parking Lot” and “Parco South Building Parking Lot” are being distributed!

○Coupons are distributed once a month
Valid until the end of the month

○Coupon Delivery Target / Delivery Date:
Regular Rank: Weekdays 60 minutes / Saturdays and Sundays 30 minutes
Premium Stage: Weekdays 90 minutes / Saturdays and Sundays 30 minutes
Parking Service Coupon Delivery

　・Delivery on the 1st of every month for those who register by the month before delivery
　・New Pokepal payment during the period / 2 days after registration
　　※There is a possibility that the delivery will be delayed by several days due to system circumstances.
　　※New registration will be distributed at least 3 days before the end of the month.
　　※The service is subject to change or cancellation without notice. Thank you for your understanding.

Click here for registration of Pokepal payment
https://parco.jp/members/parcopay/

PARCO card counter is located on the 4th floor of the West Building.

PARCO Card reception support counter

<Please refer to the following for inquiries regarding credit cards>

 https://www.jfr-card.co.jp/support/contact/index.html

Inquiries by phone

JFR Card Co., Ltd. 0570-088-880

[Operators from 10:00 to 18:00 <Open all year round / except January 1>, automatic voice response <24 hours a day round reception>]

Code settlement

Credit card

Transportation IC

Electronic money

If you read this QR code with your smartphone, you can see the floor guide.