Business hours

≪Product sales 10:00 to 21:00

≪Restaurant 11:00-maximum 22:30

Some stores may differ from the above business hours.

For more information, please contact each shop.

※Temporary closures, changes in business hours, and applicable periods are subject to change without notice. Thank you for your understanding.

※Business hours will be changed from September 1, 2025 (Monday).

Retail stores 10:00-20:00 / Restaurants 11:00-21:30

West Building 1F

TEL： 052-264-8111 (Representative)

●Information in the Parco Hall
●Lending of strollers and wheelchairs (the number is limited)
●Sale of Parco Gift Certificates (Nishikan 1F only)
●In-store call

※If you have any other problems or questions, please feel free to contact us.

●Rental of strollers
Please tell us at the information on the 1st floor of the West Building. (The number is limited.)

●Baby rest room
There is a crib, nursing room, water heater, and beverage vending machine on the 6th floor of the West Building.

It is located on the East Building B1F (outside the entrance) and West Building B1F (inside the building).

There is a smoking space on the 7th floor of the West Building.

・West Building 1F, Seven Bank ATM handling time = 10:00 - 21:00

・Nishikan 7F, Aichi Bank ATM handling time = 10:00-21:00
・7F, AEON Bank ATM handling time = 10:00 - 22:30

※Affiliated financial institution card: Mitsubishi UFJ Bank, Juroku Bank, Aichi Bank, Bank of Nagoya, Hyakugo Bank, etc.

※The date of use, time of use, and fees of affiliated financial institutions are different. 

The following services are available for overseas customers.

●Tax exemption service

※The tax exemption procedure is different at the shop. For more information, please contact each shop.

●Foreign currency exchange machines

SMART EXCHANGE (foreign currency exchange machine) is available on the 1st floor of the West Building.

●You can pay with Alipay and WeChat.
※Please note that some stores become the exclusion.

●You can pay by UnionPay Card.
※Please note that some stores become the exclusion.

●Wheelchair rental
West Building 1F Information

If you have any questions, please feel free to contact us.

●Parking for wheelchair users
There are two dedicated spaces on the B2F of Parco First Parking Lot.

●Multipurpose toilets and universal toilets

West Building 7 and 8F, South Building 2F

※Anyone can use it freely.

※The 2nd floor of the South Building is compatible with ostomates.

It's on the first floor of the West Building.

Your lost items are kept at the Disaster Prevention Center.

AED (automated external defibrillator)
AEDs (automated external defibrillators) are installed at this facility.
In case of emergency, please contact your local staff.

Installation location: West Building 1F, West Building 7F, East Building B1F

<Because the voltage is low, charging time may take longer. Thank you for your understanding.＞

One "quick charger" for electric vehicles is available on the 2nd basement floor of Parco Daiichi Parking Lot.

●Location: Parco First Parking Lot 2F
●Usage time: 9:15‐23:30

[Free use of "quick chargers" for electric vehicles]

 From March 17, 2023, the "quick charger" for electric vehicles installed on the 2nd basement floor of Parco Daiichi Parking Lot can be used free of charge.

※There is a designated parking fee.

Smartphone charging rental "ChargeSPOT (charge spot)" is installed.

West Building 1F: Information 10:00-21:00 (charged)

West Building 1F: From 10:00 to 21:00 (charged)

A public wireless LAN connection service using Wi-Fi compatible devices is available in the hall.

How to use Wi-Fi
Open the Wi-Fi setting screen with your smartphone, etc.
SSID : Connect to "atPARCO".

After agreeing to the terms and conditions that are automatically displayed after connecting to "atPARCO"
Tap "Connect to Internet" on the screen that appears next.

You can use the Internet for 60 minutes at a time x 3 times a day (up to 3 hours / day).

※There are some areas where it is difficult to connect. Thank you for your understanding.

In addition, Wi-Fi service that can be used inside the building

Japan Connected-free Wi-Fi (smartphone app)
You can use it by launching the app and tapping the connection to Wi-Fi.

Various gift certificates can be purchased at each of the following shops.

●Parco Gift Certificate
Information on the 1st floor of the West Building TEL: 052-264-8111
Parco gift certificates can be used at Parco and Seiyu nationwide. (1,000 yen face value)

●Tower Record Gift Card
Tower Records on the 6th floor of East Building TEL: 052-264-8545

●Major gift certificates and gift cards available at Parco

[Things with change]
Parco Gift Certificate / Gift Certificate issued by Seiyu / Jeff Gourmet Card (only for use at restaurants and cafes) / Gift Certificate issued by Credit Saison / Ams gift certificate issued by Credit Saison / Gift certificate common to department stores nationwide / Daimaru gift certificate / Daimaru gift certificate / Daimaru gift certificate / Daimaru gift certificate / Daimaru gift certificate / Daizakaya gift certificate / Matsuzakaya gift certificate

※Gift certificates common to department stores nationwide are not available at Marusho, Matsubishi, Ueno Department Store, Oguroya, Omuta Matsuya, Marushin, Miyakonojo Daimaru, Suwa Marumitsu, Nakasan, Kokura Tamaya, Onuma, Nakaai, Plantan Ginza, Fujimaru and Ichihata Department Stores.
※There is no sale of gift certificates common to department stores nationwide, Daimaru gift certificates, and Matsuzakaya gift certificates.
※There are some shops and products that are not eligible. Please check at the store.

[No change]
Parco Card Coupon / JCB/VISA/VJA/UC/ Mitsubishi UFJ Nikos (DC, MC, NICOS, UFJ) / American Express / Diners / JTB Nice Gift / Diners Royal Check

※There are some shops and products that are not eligible. Please check at the store.

※ The use of JTB Nice Shop ended on August 31, 2022.

Please use a cart or carry bag that does not show your pet's face when accompanied.
However, restaurants, cafes, and baby rest rooms are not allowed to enter.
In addition, there are some stores that cannot be accompanied, such as food handling stores.

※Please note that you are not allowed to accompany you on the 7th floor of the West Building.

※Guide dogs, service dogs, and hearing dogs can be accompanied by the facility.

●ID photo, East Building 1F
Color ID photos can be used for self-service.
※900 yen to 1,000 yen (tax included)

PARCO Points are points that can be earned by PARCO Card or Pokepal payment at PARCO / ONLINE PARCO nationwide and can be used at 1pt = 1 yen. The coins stored in the application "POCKET PARCO" can be exchanged for 100 coins = 1pt.
Parco Points

※PARCO Card: Cards issued by JFR Card
※There are some shops and products that are not eligible for point grant or use. Click here for details.

We would like to inform you about the special offers of PARCO Members.

When using the service, please present the Pokepal Payment screen of the application "POCKET PARCO" or the PARCO Member's My Page screen at the target facility if necessary.

※Please note that the details of the special treatment are subject to change without notice.

※All services are available only to registered users.

※In some cases, screen operation by employees may be required. Thank you for your understanding.

① "Cosmetics Day" will be held on the 10th and 30th of every month!

Click here for more information about Nagoya Parco "Cosme Day".

②【POCKET PARCO】 This month's summary coupon distribution!

Coupons that can be used at each target store in Nagoya PARCO are now being distributed to PARCO's official application "POCKET PARCO"!

For details, please refer to Parco NEWS on the Nagoya Parco website for this month's "Otokuna summary coupon is being distributed!"

③【POCKET PARCO】 Delivery of parking service coupons to those who register for Pokepal payment

Check the app before going out!

For those who have registered PARCO's QR code payment "Pokepal Payment", parking service coupons that can be used at "Parco No. 1 Parking Lot" and "Parco South Building Parking Lot" are being distributed!

○Coupons are distributed once a month
The expiration date is until the end of the month

○Coupon distribution target / delivery date:
Regular Rank: Weekdays 60 minutes / Saturdays and Sundays 30 minutes
Premium Stage: Weekdays 90 minutes / Saturdays and Sundays 30 minutes
The parking service coupon is being distributed.

　・For those who have registered for Pokepal payment by the month prior to distribution, 1st of every month
　・Newly registered Pokepal payment during the period / 2 days after registration
　　※There is also a possibility that the delivery will be delayed by several days due to system reasons.
　　※New registrations must be registered at least 3 days before the end of the month.
　　※Services are subject to change or cancellation without notice. Thank you for your understanding.

Click here to register for Pokepal payment
https://parco.jp/members/parcopay/

The PARCO Card counter is located on the 4th floor of the West Building.

Parco Card reception support counter

<Please refer to the following for inquiries regarding credit cards>

 https://www.jfr-card.co.jp/support/contact/index.html

Inquiry over the phone

JFR Card Co., Ltd. 0570-088-880

[Operator support from 10:00 to 18:00 <Open all year round / except January 1st>, automatic voice response <24 hours a day open>]

Code payment

Credit card

Transportation ICs

Electronic money

You can see the floor guide by reading this QR code with your smartphone.